Refund policy

Return Policy

Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. However, if you need to return an item, please review our return policy below:

Eligibility for Returns

Returns are accepted under the following conditions:
- The item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and with all original packaging and tags intact.

Reasons for Return
Returns will be accepted for the following reasons:
- Incorrect size chosen by the customer.
- Change of mind regarding the color.
- No longer wanting the item.

Return Fees
For returns due to the reasons listed above, the following fees will apply:
1. Shipping Fee: Customers are responsible for the return shipping costs.
2. Shelving Fee: A shelving fee of 15% of the item's purchase price will be deducted from the refund amount.

Process for Returns
1. Initiate Return: Contact our customer service team to initiate the return process. Please provide your order number and the reason for the return.
2. Return Authorization: You will receive a return authorization number and detailed instructions on how to return the item.
3. Shipping: Pack the item securely and ship it back to us using a trackable shipping method. Retain the shipping receipt for your records.
4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method, minus the shipping and shelving fees.

Non-Returnable Items
The following items are not eligible for return:
- Final sale items.
- Personalized or custom-made items.
- Items without their original packaging or tags.

Contact Us
If you have any questions about our return policy, please contact our customer service team at sales@armorhub.ca. We are here to assist you.

Thank you for your understanding and cooperation.

Sincerely,

The Armor Hub Team